Information We Collect

We collect information you provide directly to us when you register for our programs, subscribe to newsletters, or contact our support team. This includes your name, email address, phone number, and educational background details.

Personal Information Categories

• Contact details including name, email, and phone number
• Educational and professional background information
• Payment information for course enrollment
• Communication preferences and marketing consent
• Technical data like IP addresses and browser information
• Usage patterns and learning progress within our platform

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages viewed. This helps us improve your experience and ensure our platform works smoothly across different devices.

Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

How We Use Your Information

Your information helps us provide personalized educational content, process enrollments, and communicate important updates about our programs. We never sell your personal data to third parties.

We process your information based on your consent, contractual necessity for service delivery, legitimate business interests, or legal obligations under Australian privacy laws including the Privacy Act 1988.

Information Sharing and Disclosure

We share your information only when necessary for service delivery or legal compliance. Our trusted service providers include payment processors, email delivery services, and hosting providers, all bound by strict confidentiality agreements.

Third-Party Services

We work with carefully selected partners to deliver our educational programs effectively. Payment processing is handled by certified PCI-compliant providers, while our learning management system may integrate with analytics tools to track course completion and engagement.

In cases involving legal proceedings, regulatory investigations, or protecting rights and safety, we may disclose information as required by Australian law or court orders. We'll notify you of such disclosures unless legally prohibited.

Data Security and Protection

We implement robust security measures including encryption, secure servers, and regular security audits. Our systems are designed to protect your personal information from unauthorized access, alteration, or disclosure.

While we maintain industry-standard security practices, no system is completely immune to threats. We continuously monitor and update our security measures to address emerging risks and maintain the highest protection standards for your data.

Your Rights and Choices

Under Australian privacy law, you have significant rights regarding your personal information. You can access, correct, or request deletion of your data at any time by contacting our privacy team.

Access and Correction

You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to such requests within 30 days and provide the information in a commonly used electronic format when possible.

Data Portability and Deletion

Upon request, we can provide your data in a portable format or delete your personal information entirely, subject to legal retention requirements. Course completion records may need to be retained for certification purposes as required by educational standards.

You can withdraw consent for marketing communications at any time using unsubscribe links in emails or by contacting us directly. This won't affect our ability to send essential service-related communications about your enrolled programs.

Data Retention and International Transfers

We retain your personal information only as long as necessary for the purposes outlined in this policy. Course enrollment data is typically kept for seven years after completion to support certification verification and continuing education requirements.

Some of our service providers may process data outside Australia, including cloud storage and email services based in countries with adequate privacy protections. We ensure appropriate safeguards are in place for any international data transfers.

Automatic Data Deletion

Marketing data and communication preferences are automatically reviewed and purged if you haven't engaged with our services for three years. Account data for inactive users is securely deleted after five years of inactivity, following a notification period.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur to our data handling practices. Material changes will be communicated via email to enrolled users and prominently displayed on our website.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your privacy.